Credit or debit card, via Paypal. We also offer a pro-forma invoice for business customers. Please make your order by telephone or send us a purchase order to have a pro-forma sent to you by return.
Unless otherwise stated all prices include VAT. A VAT invoice can be requested. Please let us know in the notes field if you require a VAT invoice for your goods.
For security reasons, we have capped the maximum online transaction limit to £350. If you need to place a large order, please contact us. An order above this value may also qualify for a discount.
Postage and packaging fees are automatically calculated based on the service selected, or the weight of the products ordered for international orders. This charge will be added to the total which will be confirmed on screen before you finalise any payment. For more details on the postage cost please see our postage table.
All orders will be sent out dreckly.
We at Cornish Whispers want you to be enjoying your new hand made items as soon as is possible although all good things take time, and the majority of our items are made to order, so please allow up to seven working days for delivery of our bespoke custom and personalised items. It is our aim to design, make and despatch every order within two working days of receipt, which is why most of our UK customers are pleased to receive their orders in less than a week.
If you need any products by a specific date, please let us know that date when you place your order and we'll ensure you get your order in good time.
If your order has not arrived and you are concerned that it could be lost in the post, please check with your local post office first before contacting us. A parcel is not classed as lost by the Royal Mail until 15 days have passed. If you have not received your parcel after this time then please contact us so we can make a lost parcel claim on your behalf.
'Not called for'
If your parcel arrives damaged, then we will send you a replacement, and we may ask you to send us a digital photograph of the damage in order to assess whether the item will need to be returned, and to assist with any Royal mail claim. If the item is to be returned, we will send a freepost return label to return the damaged item. Failure to return the damaged item will result in the full price becoming payable for the replacement goods and charged to your payment method. It is also advisable to obtain a free proof of postage from the post office when returning items to us.
Although most of our customers are delighted to receive their orders within a few days, occasionally circumstances outside of our control may cause parcels to be delayed. Express delivery options chosen will ensure that your order will be sent by the priority service. In exceptional circumstances, such as heavy snow or adverse weather conditions (particularly in rural areas) our carriers may experience problems delivering in your area which can cause temporary withdrawal of the special delivery guarantee from Royal mail, or general delays. No postage refunds can be made for delayed parcels due to these circumstances, although if a delayed parcel is no longer required, then it can be returned for a full refund. (Subject to returns policy)
We offer a no quibble 14 Day Money back guarantee. *
If you have some things you would like to return, please simply fill in our returns form.
We hope that you love your products and never need to return any, but we totally understand that sometimes such occasions arise, and we are happy to accept returns for any reason.
*Not applicable to personalised items, please see below.
Refunds are given if any part of your order is unavailable. An exchange will be offered for faulty or damaged items & if a replacement is not available then a credit voucher or a refund will be issued.
If the goods are faulty or damaged on arrival, then a replacement sent to you free of charge, however if the goods are unsuitable or no longer required, you must cover the costs of returning the goods back to us and where a refund is required the original delivery charge will not be refunded.
Please ensure the accuracy of your spellings of names and personalised messages entered into the website when ordering. Spellings will be reproduced exactly as entered into the website forms, and it is your responsibility to check this is correct when submitting your order to us. You can order a design proof on all of our personalised items, which will give you a further opportunity to check that spellings have been correctly entered on the order, and ensures that you will be entirely happy with the layout and design before it is made. Once a proof has been approved, or if a proof was not requested then changes can not be made to the design after the finished article has been made.
Bespoke tailor made and personalised items may not be returned, but for items damaged in transit, a replacement may be offered upon receipt of proof of the damage.
Any items advertised on our web site should be in stock, and the website should notify you otherwise during the checkout procedure. In the event that we are out of stock of any item ordered, we shall contact you within 2 working days of the date the goods were ordered, to notify you of a likely delivery date or any other options. We may contact you by email or telephone.
You may wait for stock to be replenished, take an alternative product and settle any price difference, receive a credit note or a refund for out of stock items.
We may send alternatives on preferred option choices if the current choice is unavailable - i.e - item colour. If you specifically need to have a certain option then please contact us first to check availability. If no product options are selected, then we will offer a mix of types or colours when available.
We do try to keep the web-site as up to date as possible and we should be accurate in the information we provide you, but we cannot be held responsible for any displayed information that has since changed after our date of publish. E&OA Apply.
We may require documents of proof of name and address sent to us by email, fax or post before sending any of our orders, particularly for larger transactions and trade orders, we will notify you by email If this is the case.
Your IP address is noted when you make a purchase.
Please note - we have 2 types of gift vouchers - traditional paper gift vouchers to be redeemed in our shops, (referred to below as gift vouchers) and vouchers to be redeemed online (referred to as e-vouchers).
1. E-vouchers can be used as payment or part - payment for goods purchased online at www.cornishwhispers.co.uk, & at any of our partner websites www.toyday.co.uk, www.traditional-toys.co.uk & www.stocking-filler-toys.co.uk.
1. Gift vouchers are not valid without an official credit note attached. The number on the credit note, must match that of the gift voucher.
We at Cornish Whispers want you to enjoy a fast, efficient and trouble free delivery service.
Simply order your Cornish hand made gifts and tell us where you want them delivered. We will do the rest and we look forward to being of service to you.